CANCELLATION POLICY

All orders may be cancelled within 48 hours of when
the order was placed, and will incur a 10% cancellation fee. After 48 hours,
all cancelled orders will incur a 20% cancellation fee.

Once a product has left our facility it will fall
under our terms established in our Return Policy.

Orders placed during sale periods such as Black Friday
are final sale and a cancellation will fall under our terms established in our Return
Policy.

RETURN POLICY

Purchases made at KRAVE Automotive can be returned for
any reason up to 30 days after receiving shipment. All returned products must
be in like new, unmodified, resalable condition and include original packaging
and all hardware. The cost of return shipping is the responsibility of the customer
in addition to a 25% restocking fee. Any products that are determined to not be
in new condition will incur an additional 5% fee. Products that have been
customized or modified in any way are not eligible for returns.

After 30 days, all non-warranty related returns are at
the sole discretion of KRAVE Automotive. IF your return is approved, a
restocking fee of 25% will apply. The customer will be required to submit
photos as proof of condition. If the product is found to not be in like new
condition a restocking fee of up to 50% will be applied. Your product will be
examined after we receive it at our facility to determine its condition before
issuing your refund. The cost of return shipping is the responsibility of the
customer in addition to the restocking fee.

Before making a return, please call us first at 403-367-7851,
or email online@kraveautomotive.ca

SHIPPING POLICY

(Applies to regular ground shipments and truck
freight)

While we do our best to ensure your order is properly
packaged before it leaves our facility, on occasion product may get damaged, be
it a transport mishap, mishandled box, or a not so happy delivery driver. If
this happens, please reach out to us as soon as possible. Then follow these
steps:

DO NOT ACCEPT YOUR DELIVERY without taking note of any
damage that might have occurred on the delivery form. Shipping companies will
not fulfill an insurance claim without the damage being noted by the customer.
We cannot be held responsible for any product or powder coat damage incurred
during transit. KRAVE Automotive will facilitate a claim, on the customers
behalf with the carrier, but it is subject to the conditions listed above being
met.

IF the damage is so severe that it is obvious the
product inside has been damaged, do not sign for the item and refuse your
delivery. If you sign for the package the shipping company will view it as
rightfully yours and that you have accepted it AS IS.

IF the damage is less severe and the goods are intact,
you can make a note of the damage on the delivery slip (or electronically with
the driver) before signing for the delivery. This will begin the claims process
and we will help you file a claim with the shipping company, but it will be
your responsibility to replace or repair the product. All awarded claim money
will be sent to the customer as reimbursement for shipping damage unless a
prior arrangement has been made.

IF the package doesn’t require a signature and it has
been delivered while you were not present, and you discover that the package
has been delivered damaged, please take photos of the damaged package before
opening it. Next contact KRAVE Automotive via phone or email right away to
explain that the package has been delivered damaged.

KRAVE AUTOMOTIVE IS NOT LIABLE FOR PACKAGES THAT ARE
MISPLACED OR STOLEN AFTER THEY HAVE BEEN DELIVERED. If you are worried about
your shipment potentially getting stolen, please have the item delivered to a
different address where someone will be available to receive it. After an order
is shipped, you will receive tracking information so you will know when the
item will arrive. KRAVE Automotive will not refund or reimburse your order in
any way if the package is misplaced or stolen once the tracking info shows
delivered.